Head-Operations (360 Edge)

from 10 to 15 year(s) of Experience
Gurgaon

Job Description

  • Handling PAN India ops involving blended process– Pre & Post-sales support
  • Lead and manage PAN India clients with a coordination of team involving training, marketing,finance, business and alliance
  • Client engagement, Transaction tracking,Customer service, & KYC Mgmt.
  • Assess training and development needs of the team to improve work efficiency
  • Building and maintaining harmonious relationship with customers
  • Strategize customer engagement activities and create roadmaps to scale-up the experience index of customers
  • Driving collection targets and ensuring consistency in team’s collection performance by conducting regular reviews
  • Knowledge of submitting documents for loans to bank, other financial institutions for approval of projects.
  • Standardize CRM processes, organization, and systems to meet both external and internal requirements.
  • Ensure to provide funds by collection from raised Demand letters for monthly closing.
  • Performs various activities for smooth function of client handling relations and maintenance
  • Liaising with superior to make decisions for operational activities and set strategic goals.
  • Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements
  • Oversee customer support processes and organize them to enhance customer satisfaction
  • Revise and/or formulate policies and promote their implementation
  • Manage relationships/agreements with external partners/vendors
  • Ensure that the company runs with legality and conformity to established regulations.

Salary: Not Disclosed by Recruiter

Industry:Real Estate / Property

Functional Area:Strategy, Management Consulting, Corporate Planning

Role Category:Corporate Planning/Consulting/Strategy

Role:Corporate Planning/Strategy Manager

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

360 realtors LLP

Who we are:
360 Realtors is the largest Institutional Channel Partner (ICP) in the country with specialization in primary sales. The company is a one-stop solution for a seamless experience in all property related services.
Incorporated in 2014, the company has expanded geographically in 24 cities nationally and 9 countries internationally. With a Goal to penetrate into 85 cities nationally and 34 countries internationally, 360 Realtors will be first Indian origin IPC.

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Contact Company:360 realtors LLP