Relationship Manager – Home Loan

Roles and Responsibilities

• Speak to Prospective Clients and help them understand Home Loan Product
  
• Meeting with Client to obtain information for loan applications, Collect Documents and to answer questions about the process
  
• Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans and ensure file is completed before login to Bank
  
• Ensure file is logged-In in Bank System on timely basis.
• Handle customer complaints and take appropriate action to resolve them.
• Ensure aggressive follow up with Bank to ensure speedy process of loan sanction.
• Take complete accountability of file login to disbursement
  
• Meet monthly loan disbursement targets.
• Ensure no leakages of customer information to any third party.
• Attracts new home loan applications by developing relationships within the community, specifically with the real estate community; making sales calls to prospective customers.
  
• Pro-actively report the problematic transactions where the delay is expected and take corrective actions to help in transaction closure.
  
• Ensure timely and accurate reporting to management Identify, facilitate and implement process improvement ideas to improve efficiency;
  
• Enforce adherence to Compliance Practices, SLAs and TATs for service process;
  
• Effective relationship building within the Sales Team & Effective liaison with internal as well as external stakeholder including clients;
  
• Must be multi task oriented, organized, effective in setting priorities and meeting deadlines.
  
• Should have go-getter and self-starter attitude;

Desired Candidate Profile

•  1 to 4+ Years of Experience in Home Loan Vertical in BFSI/Banking;
• This position requires excellent interpersonal skills and the ability to adjust and interact with all levels of personnel.
  
• Ability to persuade others to adhere to standards & enforce policies to reduce/mitigate compliance risk;
  
• Proficiency in MS Office (Excel, Word & PowerPoint);
• Excellent communication and Strong interpersonal skills;